This Privacy Policy is established to provide transparency regarding the collection, use, storage, and protection of corporate client data in B2B transactions with Maxcom Technology Co., Ltd. This policy ensures compliance with Vietnamese legal regulations, including the Law on Cybersecurity 2018 and Decree No. 13/2023/ND-CP on personal data protection.
This policy applies to all data collected from clients through our website, CRM software, or other transaction channels of Maxcom.
Types of Data Collected
Contact Information: Company name, email address, phone number, and business address.
Transactional Data: Invoicing information, contracts, order details, and delivery receipts (or Minutes of Delivery and Acceptance).
Technical Data: Device information (e.g., serial numbers, technical specifications) related to warranty services or technical support.
Purposes of Data Usage
Order fulfillment, delivery, and contract management.
Provision of warranty support, repairs, or product replacements in accordance with Maxcom’s warranty policy.
Improvement of Maxcom’s product and service quality.
Updates on media and communication channels (subject to the client’s prior consent).
Provision of useful information regarding products, services, or promotional programs (provided that the client has not opted out of marketing communications).
Other purposes as clearly specified on Maxcom’s official website.
Commitment to Non-Disclosure of Data
Maxcom is committed to not sharing, selling, or transferring client data to any third party, except in the following cases:
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Prior written consent is obtained from the client.
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Requested by competent legal authorities in accordance with the regulations of Vietnamese law.
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During the warranty process, technical data or product information is processed internally by Maxcom employees or authorized technicians, ensuring absolute confidentiality.
Data Storage and Protection
Storage Location: Data is stored on secure servers and within Maxcom’s CRM system.
Retention Period: Data is stored throughout the effective duration of the contract and for a maximum of 5 years after the contract ends, unless an earlier deletion is requested by the client or otherwise required by law.
Security Measures:
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Data Encryption: Use of encryption technology to protect information during both transmission and storage.
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Network Security: Implementation of firewalls and specialized security measures to prevent unauthorized access, data leaks, or cybersecurity incidents.
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Periodic Audits: Execution of regular security audits to ensure the system remains consistently secure.
Client Rights
To exercise their rights, clients may contact us via email at info@maxcom.com.vn or by phone at 0896 526 739. Their rights include:
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Right to Access: Request to view the data currently being stored by Maxcom.
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Right to Rectification: Request updates or amendments to information if inaccuracies are identified.
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Right to Erasure: Request the deletion of data when it is no longer necessary, except where storage is required by law.
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Right to Opt-out: Decline to receive marketing or promotional information from Maxcom at any time.
Data Protection during the Warranty Process
Maxcom places a special emphasis on protecting data related to warranties, including technical information and transactional data:
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Purpose Limitation: All information related to warranty products (such as serial numbers and technical faults) is used solely to process warranty requests and will not be disclosed to third parties.
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Controlled Procedures: The warranty process is conducted internally or through authorized technicians, ensuring that data is not misused or leaked.
Legal Compliance
Maxcom is committed to complying with the laws and regulations of Vietnam, including:
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The Law on Cybersecurity 2018.
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Decree No. 13/2023/ND-CP on Personal Data Protection.
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Other relevant regulations regarding information security in e-commerce transactions.
Dispute Resolution
Negotiation: Any disputes related to data or this Privacy Policy shall be prioritized for resolution through direct negotiation between Maxcom and the client.
Jurisdiction: If an agreement cannot be reached, the dispute shall be referred to and settled by a competent court in Vietnam.
Policy Updates
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Right to Amend: Maxcom reserves the right to update this Privacy Policy to ensure compliance with legal regulations or to reflect changes in our business operations.
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Notification: Any changes will be notified 30 days in advance via email (info@maxcom.com.vn) or posted directly on Maxcom’s official website.
Contact Information
For any inquiries or requests regarding this Privacy Policy, please contact us at:
MAXCOM TECHNOLOGY COMPANY LIMITED
- Ho Chi Minh City Office: No. 32/83 Bui Dinh Tuy Street, Binh Thanh District, Ho Chi Minh City.
- Dong Nai Office: D4, Hoa An Residential Area, Dong Nai Quarter, Hoa An Ward, Bien Hoa City, Dong Nai Province.
- Consultation Hotline: 0896 526 739
- Email: info@maxcom.com.vn
- Website: maxcom.com.vn